WAHYUDI, Trisna; AGUS HERMAWAN; MOH. ILHAM. Penerapan Customer Relationship Management (CRM) bagi UMKM. Jurnal Inovasi Bisnis Manajemen dan Akuntansi, [S. l.], v. 2, n. 2, p. 175–185, 2024. Disponível em: https://journal.inovatif.co.id/index.php/jibma/article/view/43. Acesso em: 28 oct. 2025.